Patient Access & Scheduling Specialist

American Oncology Management Company; Stafford (VA); In loco; USD 21.000 - 37.000; Tempo pieno

Descrizione del lavoro

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, records, and financial transactions while ensuring accurate documentation and exceptional customer service.

The role involves cross-coverage across stations, greeting patients, updating demographics, posting payments, coordinating with physicians and care teams, and supporting multi-site operations in a fast-paced oncology clinic.

Competenze

• High School Diploma or equivalent; Associates degree preferred.
• Healthcare experience is a plus and customer service focus is essential.
• Ability to manage multiple tasks with accuracy and attention to detail.

Mansioni

• Greet patients professionally and manage intake, scheduling, and EMR documentation.
• Verify demographics, collect payments, and route inquiries to appropriate teams.
• Schedule appointments, coordinate with physicians, and communicate updates.
• Maintain medical records, process faxes, and support billing processes.
• Provide coverage across locations and support onboarding of staff.

Conoscenze

Strong interpersonal communication

Customer service

multitasking ability

Proficiency with Microsoft Word

Proficiency with Excel

Proficiency with PowerPoint

Proficiency with Outlook

Formazione

High School Diploma

Associates degree preferred

Strumenti

Microsoft Word

Excel

PowerPoint

Outlook

Descrizione del lavoro

Hematology & Oncology Associates of Fredericksburg is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, records, and financial transactions while ensuring accurate documentation and exceptional customer service.

The role involves cross-coverage across stations, greeting patients, updating demographics, posting payments, coordinating with physicians and care teams, and supporting multi-site operations in a fast-paced oncology clinic.