Patient Experience & Scheduling Specialist

MedStar Health; Hollywood (MD); Vor Ort; USD 26.000 - 45.000; Vollzeit

Zusammenfassung

MedStar Health is seeking a front desk coordinator who will greet patients, manage efficient patient flow, and handle co-pay collection at the time of service. The role involves updating demographic and insurance data, scheduling follow-ups, and processing test requisitions.

The ideal candidate has 6 months to 1 year in customer service, healthcare setting experience, and familiarity with scheduling and electronic records.

Qualifikationen

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication.
• Ability to perform in a high-pressure environment to organize and prioritize work.
• Experience with scheduling/registration systems is preferred.

Aufgaben

• Greet patients and assist with check-in and check-out procedures.
• Manage patient flow and appointment scheduling, including referrals.
• Collect co-payments and post time-of-service payments.
• Update demographic and insurance information and provide follow-up appointments and test requisitions.
• Answer incoming calls, triage with appropriate routing, and communicate messages.

Kenntnisse

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Ausbildung

High School Diploma or GED

Tools

IDX/GE Centricity

Jobbeschreibung

MedStar Health is seeking a front desk coordinator who will greet patients, manage efficient patient flow, and handle co-pay collection at the time of service. The role involves updating demographic and insurance data, scheduling follow-ups, and processing test requisitions.

The ideal candidate has 6 months to 1 year in customer service, healthcare setting experience, and familiarity with scheduling and electronic records.