Patient Access & Benefits Coordinator

Carolinas Center For Oral & Facial Surgery; Charlotte (NC); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Paid time off

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a University Admin Full Time Clerical position in Charlotte, NC. You will be the primary contact for new patients and referrals, guiding them through scheduling, financial counseling, and treatment planning.

Responsibilities include verifying insurance, coordinating with the front desk, and communicating with third-party payers for information and approvals. Excellent customer service and computer skills are essential.

Qualifications

• Associate degree in business or related field or a high school diploma with significant experience in medical or dental environment.
• Minimum of 2 years as a patient care/medical office coordinator with scheduling, insurance verification and billing & collection experience.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated comfort with and ability to learn new software programs and EMR.

Responsibilities

• Answers the telephone and responds to inquiries, directs callers, or creates new patient appointments.
• Contacts patients regarding benefits, co-pays, and coverage information for outpatient procedures.
• Assures timely responses to third-party payers requests for additional information.
• Coordinates baseline aspects of benefit verification or self-pay payment options for new patients.
• Coordinates with front desk to verify referrals and radiography.

Skills

Patient scheduling

Insurance verification

Billing & collection

MS Office

EMR proficiency

Telephone handling

Education

Associate degree in business or related field

High school diploma with relevant medical/dental experience

Tools

EMR software

Microsoft Office

Job description

Carolinas Center For Oral & Facial Surgery is seeking a University Admin Full Time Clerical position in Charlotte, NC. You will be the primary contact for new patients and referrals, guiding them through scheduling, financial counseling, and treatment planning.

Responsibilities include verifying insurance, coordinating with the front desk, and communicating with third-party payers for information and approvals. Excellent customer service and computer skills are essential.