Patient Experience & Scheduling Specialist

The-Oral-Surgery-Institute-of-the-Carolinas; Spicewood (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

The Oral Surgery Institute of the Carolinas is seeking a Patient Coordinator to be the face of the practice and manage the patient experience from first contact. The role requires outstanding communication, organizational skills, and a calm demeanor in a fast-paced healthcare environment.

Responsibilities include greeting patients, checking in, scheduling, handling payments, and coordinating with referring offices and clinical staff.

Qualifications

• High school diploma or equivalent required.
• Experience in medical/dental front desk or call center preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Greet and welcome patients in a friendly, professional manner.
• Register and check in patients with complete paperwork and demographics.
• Schedule appointments and manage provider calendars with scheduling software.
• Collect balances and post payments to patient accounts accurately.
• Answer and triage incoming calls to the appropriate department.
• Coordinate communication between patients, offices, and clinical staff.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Healthcare Administration/Business

Tools

Practice management software

Job description

The Oral Surgery Institute of the Carolinas is seeking a Patient Coordinator to be the face of the practice and manage the patient experience from first contact. The role requires outstanding communication, organizational skills, and a calm demeanor in a fast-paced healthcare environment.

Responsibilities include greeting patients, checking in, scheduling, handling payments, and coordinating with referring offices and clinical staff.