Patient Experience & Scheduling Specialist

Paycom - ATS; Hammond (IN); On-site; USD 36,000 - 46,000; Full time

Job summary

NorthShore Health Centers is seeking a Patient Service Representative to act as the first point of contact for patients. The role involves greeting visitors, registering patients, scheduling appointments, and collecting co-pays with a focus on accuracy and excellent customer service.

Responsibilities include verifying insurance, handling financial screenings for uninsured patients, and communicating wait times to patients while maintaining HIPAA compliance and professional conduct.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Associate’s degree in business or healthcare studies preferred.

Responsibilities

• Greet patients and visitors and direct to appropriate department.
• Register new and established patients with accurate data.
• Process financial screenings and collect co-pays.

Skills

Situational analysis

Interpersonal skills

Policy interpretation

Organizational understanding

Planning

Critical thinking

Emotional intelligence

Ethical reasoning

Attention to detail

Feedback responsiveness

Verbal communication

Written communication

Time management

MS Office proficiency

Education

High school diploma or equivalent

Associate's degree in business or healthcare studies (preferred)

Tools

Microsoft Office Suite

Job description

NorthShore Health Centers is seeking a Patient Service Representative to act as the first point of contact for patients. The role involves greeting visitors, registering patients, scheduling appointments, and collecting co-pays with a focus on accuracy and excellent customer service.

Responsibilities include verifying insurance, handling financial screenings for uninsured patients, and communicating wait times to patients while maintaining HIPAA compliance and professional conduct.