Patient Experience Coordinator (Healthcare Front Desk)

Paycom; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthShore Health Centers is seeking a Patient Service Representative in Valparaiso, IN. The role involves greeting patients, registering them, scheduling visits, and collecting co-pays while delivering high-quality customer service.

Responsibilities include verifying benefits, processing prior authorizations when needed, and balancing daily receipts. Strong communication and HIPAA compliance are essential, with a focus on accurate data entry and compassionate interaction.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two years of experience in a healthcare setting preferred.
• Strong customer service and accurate data entry skills.

Responsibilities

• Greets patients and visitors and directs them to appropriate departments.
• Registers patients, collects co-pays, and schedules appointments.
• Verifies insurance and performs financial screenings as needed.
• Balances daily money and handles HIPAA compliant information.
• Answers calls courteously and provides information about services.

Skills

Excellent interpersonal skills

Customer service

Time management

HIPAA compliance awareness

Verbal and written communication

Education

High school diploma or equivalent

Associate's degree in business or healthcare (preferred)

Tools

Microsoft Office Suite

Job description

NorthShore Health Centers is seeking a Patient Service Representative in Valparaiso, IN. The role involves greeting patients, registering them, scheduling visits, and collecting co-pays while delivering high-quality customer service.

Responsibilities include verifying benefits, processing prior authorizations when needed, and balancing daily receipts. Strong communication and HIPAA compliance are essential, with a focus on accurate data entry and compassionate interaction.