Compassionate Patient Services Specialist

NorthShore Health Centers; Lake Station (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

NorthShore Health Centers in Lake Station, IN is seeking a Patient Service Representative to be the first point of contact with patients. You will greet visitors, register patients, schedule appointments, collect co-pays and assist with sliding fee payments while delivering outstanding customer service.

The role requires high school diploma, reliable transportation, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent
• Two years of experience in a healthcare setting are preferred
• Must be at least 18 years of age
• Reliable transportation and ability to commute to Lake Station, IN

Responsibilities

• Greet patients and visitors and direct to the appropriate department.
• Register new and established patients and obtain written consent for release of records.
• Collect co-pays and sliding fee payments at the time of visit.
• Verify insurance benefits for billing and coverage accuracy.
• Schedule appointments and communicate wait times to patients.
• Maintain HIPAA compliance and protect confidential information.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Microsoft Office

Education

High school diploma

Associate degree

Job description

NorthShore Health Centers in Lake Station, IN is seeking a Patient Service Representative to be the first point of contact with patients. You will greet visitors, register patients, schedule appointments, collect co-pays and assist with sliding fee payments while delivering outstanding customer service.

The role requires high school diploma, reliable transportation, and strong communication and organizational skills.