Patient Access & Scheduling Specialist (Hybrid/Remote Potential)

Northshore Health Centers; Portage (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

NorthShore Health Centers in Portage, IN seeks a Patient Access Representative to be the first point of contact for patients and to help schedule appointments while collecting accurate information. The role collaborates with clinical teams to ensure patients are scheduled properly, prepared for visits, and informed of visits requirements.

The position emphasizes HIPAA compliance, data entry accuracy, and clear guidance on insurance and payment options to support access to affordable care.

Qualifications

• High School Diploma or equivalent required.
• Experience in healthcare settings preferred
• Excellent communication and customer service skills required

Responsibilities

• Answer incoming calls professionally and determine the reason for the call.
• Schedule appointments per guidelines and templates; update patient demographics and insurance information.
• Explain financial requirements, including insurance, sliding fee eligibility, and Medicaid enrollment.
• Ensure HIPAA compliance and protect patient confidentiality during interactions.
• Educate patients on NorthShore Health Centers services and scheduling options.

Skills

First contact with patients

Scheduling appointments

HIPAA compliance

Data entry accuracy

Customer service

Communication skills

Time management

Problem solving

Attention to detail

Interpersonal skills

Microsoft Office

Ability to explain insurance

Education

High School Diploma

Associate’s Degree in Health Services/Healthcare Administration

Job description

NorthShore Health Centers in Portage, IN seeks a Patient Access Representative to be the first point of contact for patients and to help schedule appointments while collecting accurate information. The role collaborates with clinical teams to ensure patients are scheduled properly, prepared for visits, and informed of visits requirements.

The position emphasizes HIPAA compliance, data entry accuracy, and clear guidance on insurance and payment options to support access to affordable care.