Patient Care Coordinator & Scheduling Expert

Demant; San Jose (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability Coverage

Life Insurance

Pet Insurance

Hearing aid discounts

Daycare FSA

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the welcoming face of our nationwide hearing care clinics and support teams in delivering exceptional patient experiences.

You will handle calls, schedule appointments, verify insurance, manage supplies, and ensure smooth clinic operations while maintaining HIPAA standards and a positive, client-focused environment. Growth programs and benefits accompany this role.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Skills

Interpersonal skills

Communication

Organizational skills

Time management

EMR familiarity

Education

High School Diploma or GED

College degree preferred

Job description

HearingLife is seeking a Patient Care Coordinator to be the welcoming face of our nationwide hearing care clinics and support teams in delivering exceptional patient experiences.

You will handle calls, schedule appointments, verify insurance, manage supplies, and ensure smooth clinic operations while maintaining HIPAA standards and a positive, client-focused environment. Growth programs and benefits accompany this role.