Patient Care Coordinator — Growth & Patient Experience

Hearing Screening Associates; Concord (NH); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 24

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is hiring a Patient Care Coordinator to be the face of our retail clinics nationwide. You will support the clinic to deliver a positive patient experience, attract new patients, and manage administrative and operational tasks.

Ideal candidates have 1–2 years in customer service or healthcare-adjacent roles, strong communication and organizational skills, and comfort with scheduling software and EMR systems. Growth opportunities and comprehensive benefits are provided.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; detail-oriented and organized.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain HIPPA standards

Skills

Interpersonal skills

Organizational skills

Multitasking

Verbal and written communication

Customer service

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is hiring a Patient Care Coordinator to be the face of our retail clinics nationwide. You will support the clinic to deliver a positive patient experience, attract new patients, and manage administrative and operational tasks.

Ideal candidates have 1–2 years in customer service or healthcare-adjacent roles, strong communication and organizational skills, and comfort with scheduling software and EMR systems. Growth opportunities and comprehensive benefits are provided.