Patient Experience & Scheduling Coordinator

Hear Wright, Inc; Edina (MN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical/Dental/Vision/HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 
|

Daycare Flex Savings Plan

Growth and development opportunities

Work-Life balance

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics, delivering exceptional patient experiences and helping clinics reach revenue goals. You will manage administrative tasks, coordinate patient interactions, and support day-to-day operations across multiple locations in Minnesota.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

Technology savvy

EMR systems

Education

High school diploma or GED

Associate degree preferred

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics, delivering exceptional patient experiences and helping clinics reach revenue goals. You will manage administrative tasks, coordinate patient interactions, and support day-to-day operations across multiple locations in Minnesota.

The role emphasizes strong communication, organization, and multitasking in a fast-paced environment.