Patient Care Coordinator - Patient Experience & Scheduling

HearingLife; Bridgeville (Allegheny County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short & Long-Term Disability

Life Insurance

Pet Insurance

Discounted Hearing Aids & Products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator (PCC) to serve as the face of our retail clinics nationwide. You will support clinics in achieving revenue goals by attracting patients, handling administrative tasks, and coordinating patient interactions to ensure a positive experience.

Expected to deliver excellent customer service, manage high call volumes, and maintain organized records. Growth opportunities include onboarding and apprenticeship programs within HearingLife.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Greet patients and maintain high level of customer service.
• Inbound and outbound calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal communication

Verbal and written communication

Organizational skills

Multitasking

Tech-savvy scheduling/EMR

Education

High School Diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is seeking a Patient Care Coordinator (PCC) to serve as the face of our retail clinics nationwide. You will support clinics in achieving revenue goals by attracting patients, handling administrative tasks, and coordinating patient interactions to ensure a positive experience.

Expected to deliver excellent customer service, manage high call volumes, and maintain organized records. Growth opportunities include onboarding and apprenticeship programs within HearingLife.