Patient Experience & Scheduling Specialist

Hear Wright, Inc; Corte Madera (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Job summary

HearingLife in Corte Madera, CA is seeking a Patient Care Coordinator to welcome patients, manage appointments, and support clinic operations while delivering high-quality customer service.

You will handle calls, verify insurance, process payments, maintain HIPAA standards, and participate in growth programs like Apprentice and District Manager in Training; the role offers ongoing onboarding and opportunities in hearing instrument specialties.

Qualifications

• High school diploma or GED; college degree preferred.
• 1–2 years in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Comfortable using scheduling software and EMR systems.

Responsibilities

• Welcome patients and provide high level customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Time management

Scheduling software

EMR systems

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

HIPAA compliance

Job description

HearingLife in Corte Madera, CA is seeking a Patient Care Coordinator to welcome patients, manage appointments, and support clinic operations while delivering high-quality customer service.

You will handle calls, verify insurance, process payments, maintain HIPAA standards, and participate in growth programs like Apprentice and District Manager in Training; the role offers ongoing onboarding and opportunities in hearing instrument specialties.