Patient Experience & Scheduling Specialist

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Baltimore, MD is seeking a Front Desk/Patient Services Clerk to greet patients, coordinate flow, register patients, collect co-pays, and provide test requisitions.

The role handles appointments, insurance verification, time-of-service payments, updating demographics, and communicates with providers to ensure smooth patient experiences while upholding high reliability and patient-centered service.

Qualifications

• High school diploma or GED required.
• 1 year of relevant education may substitute for 1 year of experience.
• Experience in healthcare setting preferred with computerized schedules and electronic records.

Responsibilities

• Greet patients courteously and coordinate efficient patient flow.
• Register patients and collect co-payments and time-of-service payments.
• Verify insurance and inform patients of responsibility; schedule and reschedule appointments.
• Process test requisitions and ensure documentation is updated in the medical record.
• Answer phones, provide telephone triage, and relay messages to appropriate staff.
• Prepare and file forms, and maintain neat, accurate records and reports.
• Maintain professional appearance of front desk and reception area.
• Support quality and service improvement initiatives and participate in team meetings.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Baltimore, MD is seeking a Front Desk/Patient Services Clerk to greet patients, coordinate flow, register patients, collect co-pays, and provide test requisitions.

The role handles appointments, insurance verification, time-of-service payments, updating demographics, and communicates with providers to ensure smooth patient experiences while upholding high reliability and patient-centered service.