Patient Experience & Scheduling Coordinator

MAC Physical Therapy Group; Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

MAC Physical Therapy Group is seeking a non-clinical, front-office assistant to support a physician's office and help deliver excellent patient experiences. You will handle communications, scheduling, and data management while collaborating with a diverse care team to ensure smooth operations.

The role emphasizes accurate data entry, privacy-compliant record keeping, and friendly patient interactions, with opportunities to learn about clinic procedures and services.

Qualifications

• High school diploma or GED required.
• Experience in customer service or healthcare support is a plus but not required.
• Strong communication and interpersonal abilities.
• Comfortable using computers and entering data accurately.
• Ability to work with a diverse care team.

Responsibilities

• Serve as a friendly first point of contact for patients and respond to inquiries via phone, email, or in person.
• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff and assist with rescheduling when needed.
• Enter and update patient information in electronic records accurately and maintain confidential files.
• Assist with basic verification of insurance information and direct patients to resources as needed.

Skills

Communication

Interpersonal skills

Data entry

Organization

Multi-tasking

Education

High school diploma or GED

Tools

Scheduling software

Job description

MAC Physical Therapy Group is seeking a non-clinical, front-office assistant to support a physician's office and help deliver excellent patient experiences. You will handle communications, scheduling, and data management while collaborating with a diverse care team to ensure smooth operations.

The role emphasizes accurate data entry, privacy-compliant record keeping, and friendly patient interactions, with opportunities to learn about clinic procedures and services.