Patient Service Representative

Physical Rehabilitation Network, LLC.; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Clinical incentive opportunities

Job summary

Pro Active Physical Therapy & Sports Medicine is hiring a Patient Service Representative to deliver exceptional customer service and administrative support for patients. The role emphasizes welcoming patients, scheduling, data verification, and smooth clinic operations.

The position requires a professional demeanor, strong communication, and attention to detail, with a focus on creating a positive patient experience in a busy clinical setting.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and handle patient inquiries in person and by phone.
• Collect and verify patient information and insurance details.
• Maintain tidy front office and assist in coordinating with clinical staff.
• Support front office tasks during downtime (phone, scanning, scheduling, payments, filing).
• Communicate with patients, staff and departments to ensure a seamless patient experience.

Skills

Customer service

Office software

Scheduling systems

Interpersonal skills

Attention to detail

Education

High school diploma

Healthcare administration education (a plus)

Tools

Scheduling software

Job description

Position at Pro Active Physical Therapy & Sports Medicine

As a Patient Service Representative at Pro Active Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay: $18-22/hr based on experience & skill set
Schedule: Full Time
Location: 24300 E. Smoky Hill Rd. Aurora, CO 80016

Physical Rehabilitation Network (PRN) and its Family of Brands is seeking to recruit & hire a Patient Services Representative.

About Us

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

About the Role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Duties & Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support:

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Communication and Coordination:

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

We offer a comprehensive and competitive compensation package designed to support both personal and professional well being. Team members enjoy full scale benefits—including robust Medical, Vision, and Dental plans—along with paid time off, clinical incentive opportunities, and student loan repayment options. We are committed to your continued growth and success, providing professional development resources and ongoing clinical education support.

At PRN, you’ll be part of a supportive, mission driven environment dedicated to excellence in patient care and the success of every member of our team.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of management.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.