Patient Experience & Scheduling Specialist (PT/OT)

Excelsior Orthopaedics, LLP; Town of Orchard Park (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Excelsior Orthopaedics, LLP is seeking a Patient Service Representative to be the first point of contact, delivering exceptional patient service and handling registration, insurance checks, and payments. You will support the Physical and Occupational Therapy Department while coordinating with therapists and billing to ensure a smooth patient experience.

Responsibilities include verifying information, collecting copays, managing the cash drawer, answering calls, and scheduling follow-ups, with a

Qualifications

• 1+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.
• Associates degree preferred; high school diploma or GED required.

Responsibilities

• Verify appointment and insurance information; enter registration information.
• Collect copays, balance cash drawer, and logging totals.
• Answer and route phone calls.
• Schedule follow-up appointments and assist in scheduling with therapists.
• Act as liaison between patient and billing for billing issues.
• Process check-out paperwork at visit end.

Skills

Customer service

Written communication

Verbal communication

Education

Associates degree preferred

High school diploma or GED required

Tools

EMR experience

MedENT (MEDENT)

Job description

Excelsior Orthopaedics, LLP is seeking a Patient Service Representative to be the first point of contact, delivering exceptional patient service and handling registration, insurance checks, and payments. You will support the Physical and Occupational Therapy Department while coordinating with therapists and billing to ensure a smooth patient experience.

Responsibilities include verifying information, collecting copays, managing the cash drawer, answering calls, and scheduling follow-ups, with a