Patient Services Specialist: Front Desk & Admin

Pro Active Physical Therapy & Sports Medicine; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Vision plan

Dental plan

Paid time off

Professional development

Job summary

Pro Active Physical Therapy & Sports Medicine is seeking a Patient Service Representative to provide exceptional customer service and administrative support in Aurora, CO. You’ll greet patients, schedule appointments, verify information, and help ensure a positive experience from check-in to check-out.

You should have a high school diploma, experience in customer service (healthcare preferred), and proficiency with office software and scheduling systems.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Coordinate with clinical staff to ensure seamless patient experience.
• Maintain patient records and ensure all documentation is complete and accurate.

Skills

Customer service

Interpersonal skills

Detail‑oriented

Communication

Education

High school diploma or equivalent

Healthcare administration education (plus)

Tools

Office software

Scheduling systems

Job description

Pro Active Physical Therapy & Sports Medicine is seeking a Patient Service Representative to provide exceptional customer service and administrative support in Aurora, CO. You’ll greet patients, schedule appointments, verify information, and help ensure a positive experience from check-in to check-out.

You should have a high school diploma, experience in customer service (healthcare preferred), and proficiency with office software and scheduling systems.