Patient Experience & Scheduling Coordinator

Professional Physical Therapy; Boston (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Massachusetts sick time law

Job summary

Professional Physical Therapy in Boston seeks a Patient Care Coordinator to greet patients, answer calls, schedule appointments, and handle new patient registrations with accuracy and empathy.

You will discuss insurance benefits and payment responsibilities, collect copays, and support daily administrative tasks in a fast-paced clinical setting. The role emphasizes teamwork, reliability, and excellent customer service to ensure a smooth patient experience and strong office operations.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients.
• Answer phones.
• Schedule patient appointments.
• Complete new patient registration and data entry.
• Discuss insurance benefits, authorization requirements and payment responsibilities.
• Collect patient balances (copay/deductible/coinsurance).
• Perform standard day-to-day clinical administrative responsibilities.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Time management

Computer literacy

Education

High school diploma or equivalent

Job description

Professional Physical Therapy in Boston seeks a Patient Care Coordinator to greet patients, answer calls, schedule appointments, and handle new patient registrations with accuracy and empathy.

You will discuss insurance benefits and payment responsibilities, collect copays, and support daily administrative tasks in a fast-paced clinical setting. The role emphasizes teamwork, reliability, and excellent customer service to ensure a smooth patient experience and strong office operations.