Patient Experience & Scheduling Specialist

Ivy Rehab Network; Ardmore (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Bonus incentives

Job summary

Ivy Health in Ardmore, PA is seeking a Patient Coordinator to support front-desk operations and ensure a seamless patient experience. This full-time role focuses on check-ins, scheduling, insurance steps, and payments, contributing to high-quality care in a busy clinic.

The position emphasizes teamwork with clinicians and staff, delivering world-class customer service while enabling clinic efficiency and patient satisfaction.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent time management and ability to multitask in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with fluctuating workloads.

Responsibilities

• Greet and check-in patients.
• Schedule appointments and manage calendar.
• Answer incoming phone calls and assist patients.
• Verify insurance coverage and obtain authorization.
• Collect payments and process new patients.
• Help clinic maintain optimal performance.
• Collaborate with clinicians and teammates.

Skills

Administrative experience

Microsoft Office

Customer service

Job description

Ivy Health in Ardmore, PA is seeking a Patient Coordinator to support front-desk operations and ensure a seamless patient experience. This full-time role focuses on check-ins, scheduling, insurance steps, and payments, contributing to high-quality care in a busy clinic.

The position emphasizes teamwork with clinicians and staff, delivering world-class customer service while enabling clinic efficiency and patient satisfaction.