Patient Experience Coordinator – Healthcare Front Desk

Ivy Rehab Network; McKees Rocks (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

Paid time off and holidays

Access to online education platform

Job summary

Ivy Health in McKees Rocks, PA is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a welcoming, organized, and efficient clinic experience. You will support front office tasks including patient registration and scheduling to help the clinical team run smoothly.

This role emphasizes accurate record-keeping, appointment management, and outstanding customer service to patients and families, with opportunities to grow within the Ivy Health network and its

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience.
• This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.
• The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Skills

Administrative experience

Customer service

Time management

Multi-tasking

Teamwork

Tools

Microsoft Office

Job description

Ivy Health in McKees Rocks, PA is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a welcoming, organized, and efficient clinic experience. You will support front office tasks including patient registration and scheduling to help the clinical team run smoothly.

This role emphasizes accurate record-keeping, appointment management, and outstanding customer service to patients and families, with opportunities to grow within the Ivy Health network and its