Patient Experience Coordinator

Ivy Rehab Network; Springfield Township (Delaware County); On-site; USD 34,000 - 52,000; Full time

Job summary

Ivy Health in Springfield, PA is seeking a Patient Coordinator to be the welcoming first contact for patients and families. You will support front office tasks such as patient registration, scheduling, and records management, ensuring a smooth clinic experience.

The role emphasizes exceptional customer service, multi-tasking in a fast-paced setting, and collaboration with clinical teams to coordinate care and administrative workflows.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Strong customer service mindset and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet patients and families, acting as the first friendly point of contact at the front desk.
• Support patient registration, scheduling, and basic front-office tasks to ensure smooth clinic flow.
• Maintain accurate patient records and coordinate with the clinical team to support care delivery.

Skills

Healthcare admin experience

Customer service

Teamwork

Tools

Excel

Word

Outlook

Job description

Ivy Health in Springfield, PA is seeking a Patient Coordinator to be the welcoming first contact for patients and families. You will support front office tasks such as patient registration, scheduling, and records management, ensuring a smooth clinic experience.

The role emphasizes exceptional customer service, multi-tasking in a fast-paced setting, and collaboration with clinical teams to coordinate care and administrative workflows.