Patient Services Specialist – Front Desk & Scheduling

Summit Health Management; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a courteous front desk receptionist in Livingston, NJ to greet patients, manage registration, handle calls, and coordinate appointments. The role supports patient comfort during delays and processes payments and insurance verifications with accuracy and speed.

Ideal candidates will have a high school diploma or GED, familiarity with medical terminology, and strong English communication. Office computer skills and experience with EHR systems are preferred.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

English proficiency

Multitasking

Education

High School Graduate or GED

Associate Degree preferred

Job description

VillageMD is seeking a courteous front desk receptionist in Livingston, NJ to greet patients, manage registration, handle calls, and coordinate appointments. The role supports patient comfort during delays and processes payments and insurance verifications with accuracy and speed.

Ideal candidates will have a high school diploma or GED, familiarity with medical terminology, and strong English communication. Office computer skills and experience with EHR systems are preferred.