Patient Experience & Scheduling Navigator

Hartford HealthCare; Mystic (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Mystic, CT, to provide superior patient access and support. You will greet patients, register them, verify insurance, and maintain accurate records while coordinating with clinicians to ensure smooth visits.

You will manage scheduling, use Epic and patient portals, and handle calls with a commitment to privacy and a positive patient experience.

Qualifications

• High school diploma/GED equivalent or 2+ years of customer service experience.
• 1 year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Greets patients, answers routine questions, registers patients, and maintains records.
• Facilitates communication between patients and healthcare providers to ensure a positive patient experience.
• Schedules appointments and informs patients of essential preparation requirements.
• Uses Epic, patient portal and appointment reminder systems to manage scheduling and update records.
• Manages high call volumes and follows Standard Work to ensure efficient patient experience.
• Transfers calls to clinical team members when needed and handles complaints/escalations.
• Responds to correspondence from patients, caregivers, and providers in accordance with privacy standards.

Skills

Customer service experience

Fast-paced medical office

Education

High school diploma/GED equivalent

Tools

Epic

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Mystic, CT, to provide superior patient access and support. You will greet patients, register them, verify insurance, and maintain accurate records while coordinating with clinicians to ensure smooth visits.

You will manage scheduling, use Epic and patient portals, and handle calls with a commitment to privacy and a positive patient experience.