Patient Experience & Scheduling Coordinator

Hartford HealthCare; Middletown (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Hartford HealthCare in Middletown, CT is seeking a Patient Service Coordinator to greet patients, verify insurance, register patients, and maintain records with a focus on a positive patient experience. You will coordinate communication between patients and providers and support efficient office operations.

The role requires using Epic and patient portal tools, handling high call volumes, and ensuring accurate, timely patient access and preparation for visits.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1 year customer service experience in a fast-paced medical office preferred.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications, patient demographics updates.
• Uses Epic, patient portal and scheduling systems to manage scheduling and records.
• Manages high call volumes; follows Standard Work for efficient patient experience.
• Schedules patient appointments and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports).

Skills

Customer service

Communication

Multitasking

Office equipment

Education

High school diploma or GED

Tools

Epic system

Patient portal

Scheduling software

Job description

Hartford HealthCare in Middletown, CT is seeking a Patient Service Coordinator to greet patients, verify insurance, register patients, and maintain records with a focus on a positive patient experience. You will coordinate communication between patients and providers and support efficient office operations.

The role requires using Epic and patient portal tools, handling high call volumes, and ensuring accurate, timely patient access and preparation for visits.