Patient Experience & Scheduling Specialist

Hartford HealthCare; Bloomfield (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

Hartford HealthCare in Bloomfield, CT seeks a Patient Service Coordinator to greet patients, register them, verify insurance, and manage appointments with a focus on a positive, efficient patient experience.

You will use Epic, patient portal, and reminder systems to coordinate schedules, communicate with providers, and ensure accuracy in records while delivering outstanding service in a fast-paced medical office.

Qualifications

• High school diploma/GED or 2 years of customer service in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Greet patients, answer routine questions, and register patients.
• Schedule appointments and coordinate referrals, x-rays and reports.
• Verify insurance, collect co-pays, and reconcile payments.
• Use Epic and patient portal to manage scheduling and records.
• Provide outstanding customer service and maintain patient privacy.

Skills

Customer service

Communication skills

Phone etiquette

Epic

Patient portal

Appointment reminders

Education

High school diploma/GED

Tools

Epic

Patient portal

Appointment reminders

Job description

Hartford HealthCare in Bloomfield, CT seeks a Patient Service Coordinator to greet patients, register them, verify insurance, and manage appointments with a focus on a positive, efficient patient experience.

You will use Epic, patient portal, and reminder systems to coordinate schedules, communicate with providers, and ensure accuracy in records while delivering outstanding service in a fast-paced medical office.