Patient Service Coordinator - Growth, Benefits & Impact

Hartford HealthCare; West Haven (CT); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Tuition Reimbursement up to $5,250.00

40% tuition discounts for colleague &/

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and products

Résumé du poste

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Connecticut. You will greet patients, register them, and manage records to ensure a positive patient experience and timely access to care.

You will handle insurance verifications, messages, and scheduling using Epic and patient portals. The role emphasizes high-volume calls, accurate data entry, and collaboration with clinicians to prepare patients for visits and referrals.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

Responsabilités

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Connaissances

Fast-paced medical office experience

Formation

High school diploma or equivalent

Outils

Epic

Description du poste

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Connecticut. You will greet patients, register them, and manage records to ensure a positive patient experience and timely access to care.

You will handle insurance verifications, messages, and scheduling using Epic and patient portals. The role emphasizes high-volume calls, accurate data entry, and collaboration with clinicians to prepare patients for visits and referrals.