Patient Access & Scheduling Specialist

Hartford HealthCare Medical Group; Stamford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Stamford, CT. You will greet patients, handle registrations, and maintain records to ensure a smooth patient experience. You will coordinate scheduling, referrals, and prepare patients for visits while upholding privacy standards.

The role emphasizes exceptional customer service, effective communication with clinicians, and proficient use of Epic and patient portals to support efficient office operations.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1 year customer service in a fast-paced medical office is preferred.
• Epic experience is a plus.

Responsibilities

• Greets patients, answers routine questions, registers patients, and maintains records.
• Facilitates communication between patients and providers to ensure a positive experience.
• Schedules appointments and coordinates referrals, x-rays, and medical reports as needed.
• Handles patient payments and explains billing policies.
• Manages high call volumes and uses portals and scheduling systems.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Education

High school diploma or GED

Tools

Epic

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator in Stamford, CT. You will greet patients, handle registrations, and maintain records to ensure a smooth patient experience. You will coordinate scheduling, referrals, and prepare patients for visits while upholding privacy standards.

The role emphasizes exceptional customer service, effective communication with clinicians, and proficient use of Epic and patient portals to support efficient office operations.