Patient Experience & Scheduling Liaison

Northwestern Medicine; Geneva (IL); On-site; USD 39,000 - 60,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison to oversee the patient service experience and optimize use of practice resources. The role emphasizes building strong relationships, educating patients, and advocating for their care.

Responsibilities include scheduling coordination, data collection on productivity, and ensuring compliance with treatment plans, while guiding billing and referrals as needed.

Qualifications

• High School Diploma or GED required.
• 2 years healthcare experience.
• Experience in a customer service role.

Responsibilities

• Oversee service experience for patients and optimize resource use.
• Manage schedules for providers, rooms and equipment.
• Coordinate care options for patients affected by changes.
• Communicate with patients and staff to ensure plan compliance.
• Assist Practice Manager with data collection on physician productivity.
• Resolve billing errors and obtain pre-certifications or referrals as needed.
• Register patients and schedule appointments.
• Provide patient education materials.
• Maintain relationships with patients, staff, departments and vendors.
• Answer inquiries related to practice operations.
• Follow up with patients to ensure adherence to testing and prescriptions.

Skills

Customer service

Education

High School Diploma or GED

Bachelor’s degree

Tools

EMR/EHR system

Job description

Northwestern Medicine is seeking a Patient Liaison to oversee the patient service experience and optimize use of practice resources. The role emphasizes building strong relationships, educating patients, and advocating for their care.

Responsibilities include scheduling coordination, data collection on productivity, and ensuring compliance with treatment plans, while guiding billing and referrals as needed.