Patient Experience Navigator

Northwestern Medicine; Chicago (IL); Presencial; USD 38 000 - 47 000; Tempo integral

Resumo da oferta

Northwestern Medicine in Chicago seeks a Patient Liaison to oversee the patient experience, coordinate resources and advocate for patients and staff. This role emphasizes strong relationships with providers, staff and patients while ensuring access to necessary information and compliance with care plans.

The position supports scheduling, data collection, patient education, and collaboration across departments to optimize clinic operations and resource utilization.

Qualificações

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Responsabilidades

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Conhecimentos

Customer service

Communication

Relationship management

Healthcare experience

Formação académica

High School diploma or GED

Bachelor's degree

Ferramentas

Electronic Medical Records (EMR) system

Medical terminology

Descrição da oferta de emprego

Northwestern Medicine in Chicago seeks a Patient Liaison to oversee the patient experience, coordinate resources and advocate for patients and staff. This role emphasizes strong relationships with providers, staff and patients while ensuring access to necessary information and compliance with care plans.

The position supports scheduling, data collection, patient education, and collaboration across departments to optimize clinic operations and resource utilization.