Patient Experience & Care Navigator

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison in Chicago to oversee the patient service experience and advocate for patients. The role emphasizes strong relationships with patients and staff, guidance on care plans, and resource optimization across clinics.

Key responsibilities include coordinating appointments, maintaining schedules, educating patients, and preventing billing issues by obtaining necessary referrals and approvals.

Qualifications

• High School Diploma or GED required.
• 2 years healthcare experience.
• Experience in customer service.

Responsibilities

• Manages schedules to maximize use of providers, rooms and equipment.
• Performs schedule maintenance such as opening/closing clinic templates and coordinates care alternatives.
• Communicates with patients and staff to ensure treatment plan adherence.
• Collects data and analyzes physician productivity and resource use.

Skills

Customer service

Healthcare experience

Scheduling

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic Medical Record (EMR) experience

Job description

Northwestern Medicine is seeking a Patient Liaison in Chicago to oversee the patient service experience and advocate for patients. The role emphasizes strong relationships with patients and staff, guidance on care plans, and resource optimization across clinics.

Key responsibilities include coordinating appointments, maintaining schedules, educating patients, and preventing billing issues by obtaining necessary referrals and approvals.