Patient Experience Navigator

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Liaison to oversee the service experience for all patients and advocate on their behalf, ensuring smooth clinic operations in Chicago.

You will coordinate schedules and resources, provide patient education, and collaborate with providers and staff to improve care delivery while maintaining exceptional customer service and a patient-first approach.

Qualifications

• High School Diploma or GED is required.
• 2 years in healthcare or a patient-facing role.
• Experience delivering high-quality customer service in a medical setting.

Responsibilities

• Oversee the service experience for all patients and act as a liaison between patients and staff.
• Manage schedules to optimize use of providers, rooms and equipment.
• Provide patient education materials and ensure adherence to the care plan.

Skills

Customer service

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic Medical Record (EMR) system

Job description

Northwestern Medicine is seeking a Patient Liaison to oversee the service experience for all patients and advocate on their behalf, ensuring smooth clinic operations in Chicago.

You will coordinate schedules and resources, provide patient education, and collaborate with providers and staff to improve care delivery while maintaining exceptional customer service and a patient-first approach.