Patient Experience Coordinator

Northwestern Medicine; Oak Brook (IL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Zusammenfassung

Northwestern Medicine seeks a Patient Liaison to oversee the patient experience and optimize resources across clinics. You will build strong patient and staff relationships, provide essential information, and advocate for patients as needed.

The role emphasizes coordinating schedules, improving compliance with treatment plans, and supporting billing accuracy within a complex healthcare setting. Join a team dedicated to exceptional patient care.

Qualifikationen

• High school diploma or GED required.
• Minimum 2 years of healthcare experience.
• Experience in a customer service role preferred.

Aufgaben

• Manage schedules to optimize resources (providers, rooms, equipment).
• Perform scheduling tasks and coordinate care for changes.
• Communicate with patients and staff to ensure adherence to treatment plans.
• Assist Practice Manager with data collection and physician productivity analysis.
• Help resolve billing errors and obtain pre-certifications or referrals as needed.
• Register patients and schedule appointments.

Kenntnisse

Customer service

Ausbildung

High School Diploma or GED

Bachelor’s degree

Tools

Electronic medical record (EMR) system

Jobbeschreibung

Northwestern Medicine seeks a Patient Liaison to oversee the patient experience and optimize resources across clinics. You will build strong patient and staff relationships, provide essential information, and advocate for patients as needed.

The role emphasizes coordinating schedules, improving compliance with treatment plans, and supporting billing accuracy within a complex healthcare setting. Join a team dedicated to exceptional patient care.