Patient Experience Coordinator

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 29,000 - 39,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison to oversee the patient experience, advocate for patients, and optimize the use of practice resources within our Chicago-area clinics.

The role focuses on coordinating schedules, communicating with patients and staff, and supporting the practice manager with data collection and process improvements. A strong customer service background and healthcare exposure are required.

Qualifications

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials - including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Skills

Healthcare experience

Customer service experience

Education

High School Diploma or GED equivalent

Job description

Northwestern Medicine is seeking a Patient Liaison to oversee the patient experience, advocate for patients, and optimize the use of practice resources within our Chicago-area clinics.

The role focuses on coordinating schedules, communicating with patients and staff, and supporting the practice manager with data collection and process improvements. A strong customer service background and healthcare exposure are required.