Patient Experience & Scheduling Lead

MedStar Health; Washington (District of Columbia); On-site; USD 43,000 - 75,000; Full time

Job summary

MedStar Health is seeking an experienced healthcare administration professional to oversee administrative operations for an ambulatory practice. You will coordinate financial and personnel activities, manage patient scheduling and registration, and ensure smooth daily operations across administrative staff.

The role requires strong customer service, excellent communication skills, and proficiency with IDX/GE Centricity EMR systems.

Qualifications

• Bachelor’s degree in health care administration or related field.
• 3–4 years of ambulatory care experience.
• Experience with IDX/GE Centricity and EMR systems.
• Strong customer service and communication skills.

Responsibilities

• Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice or department.
• Coordinates patient scheduling, registration and managing patient overflow.
• Oversees daily functions of assigned administrative staff and management of office supplies.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Communication skills

Multitasking

Education

Bachelor's degree in health care admin or related field

Tools

IDX/GE Centricity

EMR systems

Job description

MedStar Health is seeking an experienced healthcare administration professional to oversee administrative operations for an ambulatory practice. You will coordinate financial and personnel activities, manage patient scheduling and registration, and ensure smooth daily operations across administrative staff.

The role requires strong customer service, excellent communication skills, and proficiency with IDX/GE Centricity EMR systems.