Ambulatory Patient Experience & Admin Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 43,000 - 75,000; Full time

Job summary

MedStar Health in Washington, DC is seeking a senior administrative professional to oversee financial and personnel operations for an ambulatory practice. You will coordinate scheduling, registrations, and daily workflow, while supervising administrative staff and ensuring excellent patient service.

The role requires IDX/GE Centricity experience, strong communication and training abilities, and a focus on service recovery.

Qualifications

• Bachelor's degree preferred in health care administration or related field.
• 3–4 years in a health care setting including ambulatory care experience.
• Experience with IDX/GE Centricity systems preferred.
• CPR certification within 90 days required.
• Excellent interpersonal and customer service skills.

Responsibilities

• Coordinate scheduling registration and patient flow to maintain service levels.
• Supervise PSC staff and ensure efficient daily operations.
• Train staff on IDX and Med Connect; mentor team.
• Prepare staff schedules and coverage for optimal patient service.
• Manage patient accounts including co-pays and billing basics.
• Uphold compliance with policies, safety, and regulatory standards.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

Bachelor's degree in health care admin or related field

Tools

IDX/GE Centricity

Job description

MedStar Health in Washington, DC is seeking a senior administrative professional to oversee financial and personnel operations for an ambulatory practice. You will coordinate scheduling, registrations, and daily workflow, while supervising administrative staff and ensuring excellent patient service.

The role requires IDX/GE Centricity experience, strong communication and training abilities, and a focus on service recovery.