Patient Experience & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Washington, D.C. seeks a friendly front desk coordinator to greet patients, manage check-in/out, verify insurance, and coordinate appointments.

You will handle co-pays, time-of-service payments, and updates to patient demographics, ensuring smooth patient flow in a high-volume environment. The role requires strong interpersonal and communication skills, familiarity with medical terminology, and the ability to work under pressure.

Qualifications

• High school diploma or GED is required.
• One year of relevant education may substitute for one year of work experience.
• Experience in healthcare customer service preferred.
• Familiarity with IDX/GE Centricity systems preferred.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients and collect co-pays and TOS payments.
• Schedule appointments and manage referrals.
• Answer phones and provide triage and relay messages.
• Maintain records and update demographics and insurance data.
• Support front office operations and quality improvement.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Communication skills

Education

High School Diploma or GED

One year of relevant education may substitute for one year of required work experience

Tools

IDX/GE Centricity

Job description

MedStar Health in Washington, D.C. seeks a friendly front desk coordinator to greet patients, manage check-in/out, verify insurance, and coordinate appointments.

You will handle co-pays, time-of-service payments, and updates to patient demographics, ensuring smooth patient flow in a high-volume environment. The role requires strong interpersonal and communication skills, familiarity with medical terminology, and the ability to work under pressure.