Patient Experience & Scheduling Coordinator

MedStar Health; Bethesda (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Bethesda, MD seeks a Front Desk/Receptionist to be the first contact for patients at the medical practice or department. You will greet patients, coordinate flow, register patients, collect co-pays, and process Time-of-Service payments while updating demographics and insurance information.

Your role includes scheduling appointments, handling test requisitions, answering calls with triage, and supporting patient experience initiatives to improve service.

Qualifications

• High School Diploma or GED required; one year of education may substitute for work experience.
• Less than 1 year to 1 year of customer service experience required, healthcare setting preferred.

Responsibilities

• Serve as initial contact, greet patients professionally and coordinate flow.
• Register patients, collect co-pays, and update demographic and insurance data.
• Schedule appointments, handle test requisitions, and process time-of-service payments.
• Answer phones, perform triage, and relay messages using available technology.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Prioritize/work organization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Bethesda, MD seeks a Front Desk/Receptionist to be the first contact for patients at the medical practice or department. You will greet patients, coordinate flow, register patients, collect co-pays, and process Time-of-Service payments while updating demographics and insurance information.

Your role includes scheduling appointments, handling test requisitions, answering calls with triage, and supporting patient experience initiatives to improve service.