Front Desk Patient Experience Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health in Washington, DC seeks a friendly front desk patient service representative to greet patients, answer phones, and coordinate arrival flow. You will verify insurance, collect co-pays, register patients, and prepare test requisitions while ensuring accurate demographics and timely updates to the medical record.

In this role you will manage scheduling, assist with time-of-service payments, and support a high-quality patient experience.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of work experience.
• Experience in healthcare customer service and with computerized schedules encouraged.
• Knowledge of IDX/GE Centricity preferred.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients and collect co-pays; process TOS payments.
• Update demographic and insurance information and schedule follow-ups.
• Answer phones, provide triage, and route messages efficiently.
• Prepare forms and keep records updated for the patient chart.
• Support quality and reliability improvement initiatives.

Skills

Excellent interpersonal communication

Medical terminology knowledge

Ability to work under pressure

Education

High School Diploma or GED

One year substituted education/experience option

Tools

IDX/GE Centricity

Job description

MedStar Health in Washington, DC seeks a friendly front desk patient service representative to greet patients, answer phones, and coordinate arrival flow. You will verify insurance, collect co-pays, register patients, and prepare test requisitions while ensuring accurate demographics and timely updates to the medical record.

In this role you will manage scheduling, assist with time-of-service payments, and support a high-quality patient experience.