Patient Experience Coordinator - Urgent Care

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); Hybrid; USD 26,000 - 45,000; Full time

Benefits offered by this job

CPR certification

Job summary

MedStar Health Urgent Care in Washington, DC seeks a front-office/clerical associate to greet patients, register information, and coordinate efficient patient flow. Responsibilities include verifying insurance, collecting co-pays, scheduling appointments, and processing payments at time of service.

The role supports a high-quality patient experience in a fast-paced setting. Candidates should have a high school diploma or GED and experience in customer service, preferably in healthcare.

Qualifications

• High School Diploma or GED required.
• 1 year of education may substitute for 1 year of work experience.
• Experience in customer service, healthcare preferred.
• IDX/GE Centricity experience is preferred.

Responsibilities

• Greet patients and coordinate efficient flow.
• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and process time-of-service payments.
• Provide telephone triage and relay messages to providers.
• Maintain records and support front-office operations.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Stress management

Education

High School Diploma or GED

Relevant education substitution

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care in Washington, DC seeks a front-office/clerical associate to greet patients, register information, and coordinate efficient patient flow. Responsibilities include verifying insurance, collecting co-pays, scheduling appointments, and processing payments at time of service.

The role supports a high-quality patient experience in a fast-paced setting. Candidates should have a high school diploma or GED and experience in customer service, preferably in healthcare.