Patient Experience & Scheduling Coordinator

American Oncology Network, Inc.; Virginia; On-site; USD 22,000 - 37,000; Full time

Job summary

American Oncology Network, Inc. is hiring a Patient Services Specialist to provide front-end support at the Fredericksburg clinic.

You will manage patient intake, scheduling, medical records, and financial transactions while maintaining HIPAA-compliant documentation and superior customer service. The role requires ability to work across stations, handle payments, and communicate effectively with patients and care teams.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of 1 year experience in a healthcare setting; physician office experience preferred.

Responsibilities

• Greet patients professionally and ensure a welcoming environment.
• Check in patients; verify identity and update demographics in EMR.
• Collect payments and assist with scheduling and appointments.
• Manage medical records and documentation in EMR and billing systems.
• Coordinate with physicians and care teams; handle inquiries and routing.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is hiring a Patient Services Specialist to provide front-end support at the Fredericksburg clinic.

You will manage patient intake, scheduling, medical records, and financial transactions while maintaining HIPAA-compliant documentation and superior customer service. The role requires ability to work across stations, handle payments, and communicate effectively with patients and care teams.