Patient Experience & Scheduling Coordinator

Confluent Health; Glenpool (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with 4% match

Job summary

Confluent Health, LLC is seeking a Care Coordinator to be the first voice and face for patients in a fast-paced front desk role. You will create a welcoming, organized, warm, and professional experience from the first call through every visit, coordinating schedules, referrals, and payments.

We provide comprehensive training on EMR navigation, scheduling workflows, insurance basics, and HIPAA compliant interactions, plus competitive compensation, generous benefits, and clear growth pathways into

Qualifications

• High School Diploma or GED required.
• 1 year or more in a customer-facing or patient-facing role such as retail, hospitality, call center, medical reception, or similar setting.
• Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: navigate scheduling software, send emails, work with spreadsheets.
• We provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and guiding patients on next steps.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, filling cancellations, and following up on future visits.
• Collect copays, balances, and other payments accurately and professionally, including basic tracking or reconciliation as needed.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Computer literacy

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health, LLC is seeking a Care Coordinator to be the first voice and face for patients in a fast-paced front desk role. You will create a welcoming, organized, warm, and professional experience from the first call through every visit, coordinating schedules, referrals, and payments.

We provide comprehensive training on EMR navigation, scheduling workflows, insurance basics, and HIPAA compliant interactions, plus competitive compensation, generous benefits, and clear growth pathways into