Patient Experience & Scheduling Coordinator

All Star Physical Therapy; Escondido (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Comprehensive training

Onboarding support

Career growth

Job summary

Confluent Health is seeking a Care Coordinator to be the first voice patients hear and the first face they see, delivering a warm, professional experience from the initial call through every visit.

This role involves front desk operations, scheduling, insurance verification, and HIPAA-compliant documentation in a fast-paced, multi-tasking environment with comprehensive training and clear growth pathways.

Qualifications

• High School Diploma or GED.
• At least one year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Confident phone communication with patience and professionalism.
• Basic computer proficiency: learn new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health is seeking a Care Coordinator to be the first voice patients hear and the first face they see, delivering a warm, professional experience from the initial call through every visit.

This role involves front desk operations, scheduling, insurance verification, and HIPAA-compliant documentation in a fast-paced, multi-tasking environment with comprehensive training and clear growth pathways.