Patient Experience & Scheduling Coordinator

ProActive Physical Therapy Specialists; Tualatin (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with 4% match

Comprehensive training

Structured onboarding

Growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to greet patients, manage front desk tasks, and support referrals in a fast-paced clinic setting. You will verify insurance, schedule appointments, and maintain accurate patient records with strong attention to privacy.

The role emphasizes organization, professionalism, and patient-first communication, with comprehensive training and growth opportunities within the care team.

Qualifications

• High School Diploma or GED.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Phone communication

Organization & multitasking

Basic computer skills

No prior medical experience required

Education

High School Diploma or GED

Job description

Confluent Health is seeking a Care Coordinator to greet patients, manage front desk tasks, and support referrals in a fast-paced clinic setting. You will verify insurance, schedule appointments, and maintain accurate patient records with strong attention to privacy.

The role emphasizes organization, professionalism, and patient-first communication, with comprehensive training and growth opportunities within the care team.