Patient Experience & Scheduling Coordinator

hhccareers; South Windsor (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Work-life balance

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, answer routine questions, and register patients while maintaining records and accounts. You will facilitate clear communication between patients and healthcare providers and help ensure efficient, patient-centered office operations.

You will schedule appointments to provide timely, accurate, friendly access and respond to messages in line with privacy and safety standards.

Qualifications

• High school diploma or GED, or a minimum of 2 years customer service experience preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

Responsibilities

• Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
• Facilitate communication between patients and healthcare providers and ensure efficient office operations.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Skills

Customer service

Epic experience

Medical office experience

Patient interaction

Education

High school diploma or GED

Tools

Epic software

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, answer routine questions, and register patients while maintaining records and accounts. You will facilitate clear communication between patients and healthcare providers and help ensure efficient, patient-centered office operations.

You will schedule appointments to provide timely, accurate, friendly access and respond to messages in line with privacy and safety standards.