Patient Access & Scheduling Specialist

hhccareers; Stratford (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

Hartford HealthCare Medical Group in Connecticut is seeking a Patient Service Coordinator to greet patients, register them, and maintain accurate records while delivering a positive experience. You will be the first contact, handling inquiries and directing callers to the appropriate clinical teams.

Responsibilities include scheduling appointments, verifying insurance, coordinating referrals, and collecting co-pays.

Qualifications

• High school diploma/GED or 2 years customer service experience.
• 1 Year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Greet patients, register them, and maintain records with accuracy.
• Schedule appointments and manage referrals, x-rays, and reports.
• Handle high call volumes and follow Standard Work for efficiency.
• Coordinate with clinical staff and transfer calls as needed.
• Collect co-payments and explain billing policies to patients.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High school diploma or GED

Tools

Epic

Patient portal

Scheduling systems

Video visits

Job description

Hartford HealthCare Medical Group in Connecticut is seeking a Patient Service Coordinator to greet patients, register them, and maintain accurate records while delivering a positive experience. You will be the first contact, handling inquiries and directing callers to the appropriate clinical teams.

Responsibilities include scheduling appointments, verifying insurance, coordinating referrals, and collecting co-pays.