Patient Experience & Scheduling Coordinator

Socket.dev; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

VSP Vision is seeking an on-site administrative professional to welcome patients, manage the front desk, and ensure a smooth eye-care experience in Reno. You will greet patients, handle check-in/out, document information, collect payments, and coordinate scheduling to maintain flow.

The role requires 1–2 years of administrative experience, proficiency in MS Office, and strong verbal and written communication, plus excellent interpersonal skills for effective patient interactions.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and handle inquiries.
• Effective written communication to document customer situations and confirmations.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Strong problem-solving, negotiation, and decision-making abilities.

Responsibilities

• Prioritize a high level of patient satisfaction by greeting patients and completing check-in and check-out.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax promptly.
• Maintain patient records/files ensuring accuracy, security, and confidentiality.
• Coordinate scheduling to maintain patient flow and prepare charts for appointments.
• Perform confidential administrative functions such as reports and data transmission.
• Keep an organized front desk and entry at all times.
• Work on special projects, cross-train in departments, and perform related duties.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking an on-site administrative professional to welcome patients, manage the front desk, and ensure a smooth eye-care experience in Reno. You will greet patients, handle check-in/out, document information, collect payments, and coordinate scheduling to maintain flow.

The role requires 1–2 years of administrative experience, proficiency in MS Office, and strong verbal and written communication, plus excellent interpersonal skills for effective patient interactions.