Patient Experience Coordinator

VSP Vision; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

VSP Vision is seeking a friendly, detail-oriented administrative professional to enhance the patient experience at the Reno site. You will greet patients, manage check-in/check-out, and help with billing while ensuring accurate records and confidentiality.

The role requires strong MS Office skills, solid communication abilities, and the capacity to multitask in a fast-paced environment. On-site work with opportunities to collaborate across departments is provided.

Qualifications

• 1–2 years of administrative experience.
• Able to multitask in a fast-paced environment.
• Proficient in MS Office.
• Excellent verbal and written communication.
• Strong interpersonal and rapport-building skills.

Responsibilities

• Greet and assist patients; manage check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax.
• Maintain confidential patient records and ensure security.
• Coordinate scheduling to maintain patient flow and prepare charts for appointments.
• Perform front desk duties and assist with special projects as needed.

Skills

Administrative support

Customer service

MS Office

Verbal communication

Written communication

Multi-tasking

Attention to detail

Tools

MS Office

Job description

VSP Vision is seeking a friendly, detail-oriented administrative professional to enhance the patient experience at the Reno site. You will greet patients, manage check-in/check-out, and help with billing while ensuring accurate records and confidentiality.

The role requires strong MS Office skills, solid communication abilities, and the capacity to multitask in a fast-paced environment. On-site work with opportunities to collaborate across departments is provided.