Patient Experience & Scheduling Coordinator

ADP, Inc.; Reno (NV); On-site; USD 44,414,000 - 50,145,000; Full time

Job summary

VSP Vision is looking for a Patient Coordinator in Reno, NV to deliver high-quality patient experiences by greeting patients, managing check-in/check-out, and coordinating schedules. You’ll document patient information, handle inquiries, and work with a team to ensure smooth operations in a fast-paced eye care environment.

The role requires 1–2 years of admin experience, strong MS Office skills, and excellent written and verbal communication.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Greet patients and manage check-in and check-out processes to ensure a smooth patient flow.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via telephone, email, and fax.
• Maintain accurate and confidential patient records.
• Coordinate scheduling of appointments and prepare charts for scheduled patients.
• Perform confidential administrative duties such as reports and records release.
• Keep the front desk organized and manage front entry areas.
• Collaborate with staff, doctors, and patients; participate in special projects and cross-train in other departments.

Skills

Administrative experience

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multi-tasking

Tools

MS Office

Job description

VSP Vision is looking for a Patient Coordinator in Reno, NV to deliver high-quality patient experiences by greeting patients, managing check-in/check-out, and coordinating schedules. You’ll document patient information, handle inquiries, and work with a team to ensure smooth operations in a fast-paced eye care environment.

The role requires 1–2 years of admin experience, strong MS Office skills, and excellent written and verbal communication.