Patient Experience Coordinator

VSP Vision; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

VSP Vision in Reno, NV is seeking an administrative professional to join the team and deliver a superior patient experience at the front desk, greeting patients, handling check-in/out, and ensuring smooth patient flow through the eye care journey.

You will document patient information, schedule appointments, and manage payments while maintaining confidentiality across multiple departments. Strong MS Office skills, about 1–2 years of admin experience, and excellent communication are essential.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Greet patients and manage front desk check-in and check-out to ensure a smooth patient flow.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain patient records with confidentiality and accuracy.
• Coordinate scheduling and prepare charts for scheduled patients.
• Perform confidential administrative duties such as reports and records releases.

Skills

Administrative experience

Verbal communication

Written communication

Multitasking

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

VSP Vision in Reno, NV is seeking an administrative professional to join the team and deliver a superior patient experience at the front desk, greeting patients, handling check-in/out, and ensuring smooth patient flow through the eye care journey.

You will document patient information, schedule appointments, and manage payments while maintaining confidentiality across multiple departments. Strong MS Office skills, about 1–2 years of admin experience, and excellent communication are essential.